THROTTLE

Support

Something not working, or a question about the game? Email support@jumpingahead.com and we'll get back to you, usually within two business days.

It helps if you include your device (for example "iPhone 15, iOS 26"), the game version if you can find it, your Player ID (shown in Profile → Privacy) and what happened.

Common questions

How much does THROTTLE cost?

The game, every track and the starter car are free. One optional purchase, Unlock Everything, unlocks every car, livery, colour and skin, and every wheel and trail except the ones you earn on track. It's a one-time purchase: no subscription, no coins, no random boxes. Everything you can buy is appearance only; every car drives on the same physics.

I bought Unlock Everything, but my cars are locked.

Open Shop → Restore while signed in to the same Apple ID or Google account you bought with. Purchased cars download after unlocking, so you'll need an internet connection the first time.

How do I get a refund?

Purchases are handled by the store, so refunds are too:

Will I lose my progress if I change phones or reinstall?

Your purchase comes with you: install THROTTLE on the new device, sign in to the same Apple or Google account, and use Shop → Restore. Your progress comes back too, with no sign-in: on iPhone and iPad it's kept in your iCloud account (same Apple ID), and on Android it's part of your phone's Google backup (if backup is on). Records, your car, settings and unlocks return when you reinstall or set up a new phone. Best-lap ghosts may not come across.

What's SHARE MY LAPS?

When it's on, your best lap on each track shows up in other players' races, marked REAL DRIVER, with your display name and your car. It's off until you turn it on in Profile (you need to be 13 or over and choose a name), and you can turn it off any time; your shared laps are withdrawn when you do.

Someone's name is offensive. What do I do?

Tap REPORT A NAME on the results screen after a race, or on the pause screen (in Practice too), and choose the driver. Your email app opens with their details filled in, so send it to us; we review every report and remove names that break our rules. The driver is blocked on your phone at the same time, so you won't race their laps again. To block without reporting, choose BLOCK ONLY.

Can I use my own design on my car?

Yes. On iPhone and iPad, copy an image into the THROTTLE folder in the Files app, then pick it under My wraps in the garage. It stays on your phone: nobody else ever sees it.

How do I delete my data?

In the game: Profile → Privacy → Delete my data. More detail, and what to do if you've already uninstalled the game, is on our data deletion page.

Legal

Jumping Ahead, Inc. · 4281 Express Ln Ste L7283, Sarasota, FL 34238, United States